Returns & Exchanges

We want you to be completely satisfied with your Mukama purchase, which is why we offer a 30-day return policy for all unworn items in their original packaging. Simply ensure all tags are attached and the product is in its original condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log into our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Affix the Label

  Print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.